Returns & Exchanges Policy for PLAY KIDS

At PLAY KIDS, we are committed to providing high-quality educational toys that spark imagination and learning. We understand that shopping online may sometimes lead to changes in preferences, and we want to ensure your experience with us is seamless and stress-free. Please read our Returns and Exchanges Policy below to understand the steps you need to follow in the unlikely event you need to return or exchange an item.

Eligibility for Returns & Exchanges

We accept returns and exchanges within 30 days from the date of delivery. To be eligible for a return or exchange, the following conditions must be met:

• The toy must be unused, in its original condition, and in the original packaging.
• The item must not be damaged, altered, or have any missing parts.
• Proof of purchase (order confirmation or receipt) must be provided.

We understand that sometimes products may not meet your expectations. If for any reason you are not satisfied with your purchase, we are happy to help guide you through the return or exchange process. However, please note that certain items may be excluded from the return policy, such as:

• Custom-made or personalized products
• Opened or used items that cannot be resold for hygiene or safety reasons (e.g., certain craft kits, puzzles, etc.)

How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team by email at [email protected] or through our website’s contact form. Include your order number and a brief description of the item you would like to return or exchange. If the item is defective or damaged, please provide images of the product to expedite the process.
2. Return Authorization: Our team will provide you with a return authorization (RA) number and instructions on how to return your item. Please do not send the product back without obtaining this RA number, as it is required to process your return or exchange.
3. Prepare Your Return Package: Carefully repackage the toy in its original box, including all accessories, parts, and any documentation. Please ensure that the item is well-protected to avoid any damage during transit.
4. Ship the Item: Once you have received the return instructions, ship the item back to the address provided by our customer service team. Please note that customers are responsible for return shipping fees unless the item was damaged or defective upon arrival.
5. Refund or Exchange Process: Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria. If everything is in order, we will proceed with either:

Exchange: If you prefer an exchange, we will send you a replacement item at no additional charge, provided the item you are exchanging it for is available in stock.

Refund: If you are requesting a refund, we will process the payment to your original method of purchase within 5-7 business days.

Defective or Damaged Items

We take great care in packing our products, but if you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or a full refund, depending on your preference. Please report any defects or damages within 7 days of receiving your order to ensure prompt resolution.

Non-Returnable Items

For your safety and hygiene, certain items are non-returnable, including:

• Items marked as “final sale” or clearance products.

• Opened craft kits, puzzles, or any educational materials that have been used.

Refunds & Processing Times

Refunds for returned products will be credited to the original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

Contact Us

If you have any questions or need assistance with returns, exchanges, or any other inquiries, please don’t hesitate to contact us. Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM.

Email: [email protected]
Phone: +91 9562 48 48 84
Website: www.play-kids.net

We appreciate your trust in PLAY KIDS for your child’s educational needs and hope you continue to enjoy the fun and learning our toys bring.